Official Issues Status Update August 29th

Guild Wars 2 Team posted on the official GW2 subreddit a post detailing all the remaining issues that are being worked on. In the meantime there was a patch deployed that might have already improved some of the things mentioned. Here’s the status of the most important issues being tracked:
  

Account security – We’re seeing an uptick in reports of account theft and attempted account theft. We believe hackers are using databases of email addresses and passwords stolen from other games and web sites, and pre-existing trojan horses, to search for matching Guild Wars 2 accounts which they attempt to compromise. To prevent this, we have temporarily disabled the “reset password” feature, and we’re working to bring email authentication online. To protect yourself, please ensure that you use a unique password for Guild Wars 2 that you don’t use for any other game, email account, forum or web account.
  
Email authentication – Email authentication is a feature that notifies you if someone tries to log into your account from a location you’ve never logged in from before. Thus, even if someone guesses your game password, he can’t log in unless he also guesses your email account password. You can make email authentication even more secure by using an email provider that supports two-factor authentication, such as Google or Yahoo, and taking advantage of that. We’re currently preparing email authentication and intend to deploy it in a phased rollout, starting on Thursday, August 30.
  
Parties, guilds, etc. – Parties, guilds, and other social features are periodically failing. This causes issues such as party members not appearing on the map, and party members not staying in the same overflow servers as they travel between maps. This happens particularly during times of peak usage. We’re working to fix related problems and mitigate this issue with each subsequent update.
  
Worlds – Many worlds are filling up. We’re keeping the number of worlds constrained so that worlds stay well populated even after the initial surge of high concurrency. However, we will add worlds as necessary. As of Wednesday, August 30, all German language worlds are full and all French language worlds are at high usage, so we’re adding two new German language worlds and one new French language world.
  
Overflow worlds – During this initial surge of high concurrency, and especially while many characters are low-level and thus playing in the same starting areas, it’s common for players to be directed to overflow maps. If you want to play with a friend, but you’re not on the same overflow map, you can form a party together, then right-click on your friend’s portrait in the party list and click “join”. Note that this functionality is sometimes intermittently unavailable due to the “parties, guilds, etc.” issues noted above.
  
Trading Post – We’re working to bring the Trading Post back online. To help test, we’ve temporarily made it available to a random 15% of players, while we work to resolve remaining capacity constraints that will allow us to open it to everyone.
Edit: We have completed our live testing of the Trading Post for today and the Trading Post is now in maintenance for all players. Thank you everyone that participated; this test has helped us tremendously.
  
In-game mail – We detected a potential abuse of the in-game mail system and have temporarily disabled in-game mail to prevent any such abuse. We’ll reenable it soon, hopefully in tonight’s update.
Edit: The fact that in-game mail is disabled means that it’s currently impossible for account hackers to loot stolen accounts, so we’re going to leave it disabled for just a little while longer, while we work to ramp up email authentication.
  
Botting – We’ll start substantial banning of bots on Wednesday, August 29. Since we’re currently seeing widespread casual, unsophisticated botting, we will start with 72-hour bans for first offenses. In the coming days, as we address the casual botting problem, we plan to switch to our normal policy of permanently banning anyone who runs a bot.
  
Forums – Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit.
  
Next software updates – The next update of the game server and back-end server software will take place tonight at midnight Seattle time. The game may be unavailable for approximately 20-60 minutes while we perform the update. We expect this update to have fixes for email authentication and in-game mail. Our continued work on the Trading Post is not tied to game updates, so we will continue to test Trading Post updates throughout the day.

Fields of Ruin Map added and bugs fixed

Guild Wars 2 launched and with it our website went into full gear. We’ve seen tens of thousands of visitors rush to our guides and interactive maps and more are coming every day. We initially managed to gather some information during the open beta weekends. We prepared and completed as much as we could in that short time period. With the launch we are now able to level our characters and gather information from all over Tyria. We are trying to add one new map each day.

Yesterday we added Lornar’s Pass and today I am proud to announce that Field of Ruin interactive map is live and full of information.

Three ranger pets have also had images added to them and locations updated.

We’ve also added jumping puzzle guides to the interactive maps as special POIs. We have screenshot guides for about 10 puzzles and are working on adding more and you can now see which jumping puzzles each zone has by visiting that zone’s interactive map. Unfortunately, during this process we managed to break something. Some of the maps have been missing lists of things available on the map, underneath the map itself. I wanted to let everyone know that we fixed this bug and now all the map and POI pages should be working the way they were intended to. Thank you all for visiting GW2 Life and feel free to leave any and all feedback either in the comments section bellow or through our Contact us form.

Known issues and some solutions

It was not the smoothest launch for Guild Wars 2, but Arena Net staff reacted swiftly and most players are able to play the game now. No matter how many stress tests you conduct when millions of players attempt to play the game at the same time things will not go smoothly. After the initial rush things are much better, but there are still some lingering issues and problems. Arena nest posted on their official Facebook page a list of known issues and some solutions and we wanted to share that with our visitors. Also, we will be adding more official information as it becomes available.
  
Error Code 1032: The bug where World transfers results in a long delay, has been resolved. Players who log in will be located in the World that they attempted to transfer from. Players should try again.
  
Error Code 9: This code results when you are not authorized to play in the Guild Wars 2 3-Day Headstart. Retail codes do not get in–you must access to Headstart, which you obtained by PRE-PURCHASING the game in full. Please contact your retailer to make sure that they’ve given you a 3-Day Headstart code. For additional assistance, please contact Customer Support: support.guildwars2.com using the Ask a Question tab. UPDATE: Tweeted by official @guildWars2 account:

  

If you are currently getting error 9 and you believe you have a pre-order code, please contact your retailer as well as our support.

  

Error Code 1038: This error results when you try to log in with an account that does not have a Guild Wars 2 serial code attached to it. Please apply a Guild Wars 2 serial code to this account. For additional assistance, please contact Customer Support: support.guildwars2.com
  

Known issues

  • If you’re having trouble verifying your email address, you can play without verifying your email address by clicking “Play” on the Guild Wars 2 Launcher if you already downloaded the client. We’re working to fix email verification, and you can verify your address once we do.
  • Guild invites cannot be sent at this time. Additionally, some players who were in guilds have been kicked and cannot be reinvited. We’re investigating.
  • Error 9 means that your account does not have Headstart access. If you pre-ordered, as opposed to pre-purchasing, your Headstart access will start at 0:00 PDT, on August 27th.
  • When sending in game mail be sure to send it to the ‘Character Name‘ of the player who is the recipient of the goods, not the recipient’s account/display name.

  

List of ongoing issues ArenaNet is tracking

  • Guild Issues: This includes guild membership rosters not showing correctly, guild leaders not seeing themselves in the guild, issues with receiving guild invitation notifications, etc.
  • In-game mail
  • Party issues on overflow
  • Trading Post

Shaman’s Rookery Jumping Puzzle

Shaman's Rookery Jumping Puzzle
Key Facts:
  • Name: Shaman’s Rookery
  • Location: Western Wayfarer Foothills , north of the Osenfold Shear
  • Location map: Wayfarer Foothills / Shiverpeak Mountains
  • Recommended level: 10-12
  • Achievement type: Explorer
  • Puzzle Type: Jumping / Mobs
  • Duration: 10-20 minutes
  • Difficulty: Normal
  • Prize (except fun): Achievemnt / Chest

Shaman’s Rookery Jumping puzzle guide with screenshots when you click here

Weyandt’s Revenge Jumping Puzzle

Weyandt's revenge jumping puzzle
Key Facts:
  • Name: Weyandt’s Revenge
  • Location: Sharkmaw Caverns , South East of Lion’s Arch
  • Location map: Lion’s Arch / Maguuma Jungle
  • Recommended level: any
  • Achievement type: Explorer
  • Puzzle Type: Jumping / Maze / Traps
  • Duration: 25-40 minutes
  • Difficulty: Normal
  • Prize (except fun): Achievemnt / Chest / Access to lvl 40 Karma , Pirate , Cultural , Weapons

Weyandt’s Revenge Jumping puzzle guide with screenshots when you click here

Goemm’s Lab Jumping Puzzle

oemms_lab_jumping _puzzle_Gw2
Key Facts:
  • Name: Goemm’s Lab
  • Location: Asura Starting Zone Metrica Province, east side of the map
  • Location map: Near Cuatle Morass waypoint / Metrica Province / Maguuma Jungle
  • Recommended level: ~13
  • Achievement type: Explorer / Puzzle Achievement
  • Puzzle Type: Jumping / Killing Boss
  • Duration: 60-80 minutes
  • Difficulty (Solo): Easy, Normal, Hard
  • Monster level: 12-13

Goemm’s Lab Jumping Puzzle Screeenshot Guide when you click on this link

Loreclaw Expanse Jumping Puzzle

Loreclaw Expanse jumping puzzle
Key Facts:
  • Name: Loreclaw Expanse
  • Location: Charr Starting Zone Plains of Ashford, south east corner of the map
  • Location map: Loreclaw Expanse / Plains of Ashford / Ascalon
  • Recommended level: ~15
  • Achievement type: Explorer / Puzzle Achievement
  • Puzzle Type: Jumping
  • Duration: 20-30 minutes
  • Difficulty (Solo): Easy, Normal, Hard
  • Monster level: 12-15

Loreclaw Expanse Jumping Puzzle Screeenshot Guide when you click on this link

Urmaug’s Secret Jumping Puzzle

Guild Wars 2 Lion's Arch Jumping Puzzle
Key Facts:
  • Name: Urmaug’s Secret
  • Location: Lion’s Arch, North-East part of the map
  • Location map: Lion’s Arch / Kryta
  • Recommended level: any
  • Achievement type: Explorer / Chest
  • Puzzle Type: Jumping
  • Duration: 3-5 minutes
  • Difficulty (Solo): Easy, Normal, Hard

Urmaug’s Secret Jumping Puzzle Screeenshot Guide when you click on this link